FAQ's

Order Information
Avoid production delays, make sure your order is complete. To begin production, we need all of the following:

• Correct SKU #
• Quantity
• Product Color
• Imprint Color
• Camera Ready or Digital Artwork and/ or hard copy.
• Confirmed Ship-to Address
• Shipping Method.
• Requested Ship Date & In Hand Date
• Contact Name, Phone and Fax Numbers
• Approved Credit or Prepayment by Cheque, Credit card or Wire Transfer
• Approved Paper Proof or Product Proof.

Shopping Cart
For your convenience you may order through our shopping cart 24 hours a day. Please keep in mind that some additional charges such as Set-up, PMS color matches and freight charges may apply.
AllAboutPromos.com guarantees a safe and secure shopping environment. We use state-of-the-art technology software to protect your data and secure your transactions. If you choose not to provide your credit card information through your browser, we can fax to you a form showing all the information which can be faxed back to us after you filled in the account number , expiry date and signature. Our fax number is 514-279-4561. We also offer a toll free service if you prefer to call us at 1-800-480-8089 within U.S. & Canada. 514-279-8839 for international calls.

Faxed Orders
Fax order to 1-514-279-4561. Faxed orders will be considered originals. Please write "Do Not Duplicate" on all hard-copy confirmations. Fax transmissions cannot be used as camera ready art.
For your convenience, we have designed an order form which you can download and print out.

Rush Orders
If you are working on a very tight deadline, please check our “Rush” section. For best results please call us for personal assistance. We can often ship merchandise within ONE business day.
Rush orders and doing the “impossible” on orders is our specialty and we certainly enjoy the challenge.
Note: Rush orders available for 1 color, 1 location imprint only.
Orders must be marked “RUSH” in large letters

Cancellation Policy
All order details must be received in writing before production can begin. Order cancellations are subject to costs incurred at the time of cancellation.

Returns or Damages
All shipments should be thoroughly checked upon arrival. Returned merchandise will not be accepted without AllAboutPromos authorization. Claims must be presented within ten days of shipment. In the case of damaged freight, please save all packaging materials and call us at once to arrange for Carrier inspection. All shipments leave the factory after being inspected by quality control. Claims for lost or damaged merchandise should be claimed from Carrier.

Sample Policy
AllAboutPromos encourages you to request a sample of the item prior to ordering. Sample requests totaling $5.00 or more will be invoiced at sample cost, plus freight charges. Samples cannot be returned for credit. If you would like to return a sample above $30.00, please call us for a Return Authorization number. Once you become a client, you can expect a higher sample limit at no charge.
Ask us about our “Credit for Samples with Order”
We reserve the right to refuse to ship samples to any party at our discretion.

Secure Site
AllAboutPromos.com guarantees to its clients a safe and secure shopping environment. AllAboutPromos.com uses state-of-the-art technology software to protect your data and secure your transactions. If you prefer you may fax or call us with credit card information.

Less than Minimum Charges
Orders with a total of less $500.00 per item excluding shipping and taxes, will have a $50.00 “less than minimum fee”. Please contact us if you are ordering more than 2 products, and each product totals less then $500.00, we will negotiate a favorable discount in the “less than minimum” charge.
We apologize for this inconvenience; this is due to large costs in setting up the orders.

Less than Minimum Quantity
Please inquire with us if available.

Large Orders & Price Reductions
Price reductions for quantities greater than those shown on our site may be available. Please contact one of our experts in customer service for an exact quote.
We have discount programs for frequent customers.

Terms
Terms will be extended to those companies whose credit standing has been approved by AllAboutPromos.com. A line of credit cannot be established, nor can terms be extended without our credit application prior to shipment of your first order. Sales tax will be charged on all applicable orders.

Product Variations/Pricing
Due to measures beyond our control, slight color variations among products and between orders may exist.

First Time Orders
First-time orders require prepayment in full.

Repeat Orders
Reorders must specify previous invoice #, date, PO#, style #, color and imprint color. Exact product color or imprint color as previous order cannot be guaranteed. Orders more than 3 years old will require a new screen charge. Reorder Set-Up charges may apply.

“FREE” Setup, Art & Repeat Order Charges
All orders below $1000.00 per item incur a setup charge of $40.00 per imprint color as stated. The first setup charge will be waived for orders above $1000.00, for one item. Setup charges are waived for repeat orders within three years of original order, and the imprint is identical.

Production Time
Production time does not include the day order is received; production time will begin after approval of credit, item and paper proof. Ship days are limited to a certain quantity.

Overruns/Underruns
Allow 5% variance either way.

ART REQUIREMENTS and FILE FORMATS

At AllAboutPromos our skilled graphic designers will help you with your artwork, if you do not have final artwork available for us just provide us with whatever information you do have and our experts will work it out. Please take note that this will cause some delay in shipping your order, since we will not start printing until we have final approval.

For fastest service please follow the following requirements:

• Camera Ready Artwork
If you are sending in artwork on disk or via e-mail, we must receive a hard copy to insure accurate rendering. A fax, photocopy, or laser printed copy of the art is sufficient.
E-Mail: art@allaboutpromos.com
On Disk: We accept standard floppy disks, 100MB ZIP disks, and CD-Roms.

Electronic artwork files can be e-mailed to art@allaboutpromos.com in one of the following file formats: psd, pdf, eps, tif, ai, or jpeg. Convert text to curves; graphics should be vector art for best results. Minimum resolution for bitmaps is 600 dpi at original imprint size; maximum file size is 5 MB. A faxed or hard copy of the artwork is required for proofing purposes.

• Location of Imprint
Please provide a detailed layout indicating imprint location, orientation, copy positioning, typeface, typestyle (caps, bold, italics, type size, etc.) If size and/or position are not specified we will use its discretion. Any revisions will require a new paper proof and may incur additional charges.
More than one imprint location may be available for one item. Additional charges will occur for more than one imprint area.
Failure to follow these guidelines will delay the processing of your order.

Submitting Artwork
Digital art can be sent to art@allaboutpromos.com. Artwork must meet all the requirements for digital artwork files. File sizes over 5MB must be compressed using Stuffit, Winzip or Zipit. Include company name, phone number, contact and purchase order number.

“FREE” Artwork Correction Charges
We reserve the right to determine acceptable art. Art Dept time is at a cost of $50.00/hour. It is our goal to finalize the artwork without charging, we will wave the charges for the first hour.

Proof–“Free” with every order
Our artists will prepare an electronic proof of your artwork, and even make recommendations if you would like. These Proofs can be emailed or faxed to you for your review and approval. Delays in approval or changes will delay order. Production time does not begin until we receive faxed approval. Changes to paper proof may require additional charges.
Proof not available for rush orders.

Pre-production Proof
Production proof is recommended on all large orders. An actual pre-production product sample can be prepared with a one time handling charge plus the standard order setup charge. Proof samples can add 1 to 4 weeks to any given delivery. We can often credit the extra cost for production proof once the order is placed, please call customer service for details.

Imprint Colors
Due to the nature of printing on ad specialty items, exact color matches cannot always be guaranteed. All PMS color matches will incur an additional charge per item. Change of ink during production will incur additional charges. Light colored imprints on dark colored items may require a double imprint for proper coverage, and may incur additional charges.

Shipping Information
We make best efforts to ship your products to your desired destination in the most economical way. We have deals with carriers including Federal Express and UPS where we get up to 60% off on shipping costs. These savings are transferred direct to out clients. Please feel free to ask us for shipping costs to prove to you our low rates.



Packaging
Items are shipped in bulk unless otherwise specified. Contact us for other packaging options.

FOB Point
All orders are shipped FOB (freight on board) from the factory. This means that the customer owns the merchandise from that point on. We cannot be held responsible for goods lost or delayed by common carrier, international or US Customs or by acts of God. We can advise tracking information upon request.

International Shipments
We work with customers all over the globe.

MADE IN THE U.S.A. /Union Information
Union labels are available on most items made in the U.S.

Co-op Programs
We are set up to manage CO-OP programs and we will stock custom products for immediate delivery as requested by customer. Please contact us for further information

DISCLAIMERS

Use of Logos
The purchaser must indemnify AllAboutPromos of any liability arising out of or relating to any actual or alleged infringement of trademark, copyright, service mark, etc.

Prices: All prices subject to change.

Inventory: We reserve the right to limit quantity

Credit Cards: We accept Visa, Master Card , Amex & Discovery.

Terms: Net 30 days upon approval of credit references.

Images & Trademarks on our Site
All imprinted merchandise shown are for illustration purposes only and does not imply endorsement and/or availability for sale to anyone other than the owner of the logo/design.

Special Notice
We are not liable for non-fulfillment due to strikes, fires, weather or other causes beyond our control.

Give Us Your Feedback
Submit your opinion to help us enhance your shopping experience.
AllAboutPromos.com wants to hear from its customers, please email us all comments to info@AllAboutPromos.com.